Dated 5 July, 2021.
- PERSONAL INFORMATION
- PERSONAL INFORMATION WE COLLECT
Information you give us
2.1 The types of personal information that we collect about you will depend on our relationship with you and the circumstances of collection. The personal information may include (but is not limited to):
a) your name, gender and date of birth;b) your contact details including your email address, street address and telephone / mobile number;
c) photographs and videos;
d) information you provide to us through our service centre, customer surveys or discussions with our representatives from time to time; and / or
e) additional information relating to you that you provide to us directly or indirectly through the Site or otherwise.
Information given to us by third-parties
2.2 We may collect information about you which we have received from third-parties. For example, if you access the Site through a third-party connection or log-in, such as Facebook Connect, that third-party may pass some information about your use of its services to us. This information may include (but is not limited to):
a) an ID associated with your third-party account;
b) any information you have permitted the third-party to share with us; and/or
c) any information you have made public in connection with the third-party provider.
- HOW WE COLLECT PERSONAL INFORMATION
3.1 We may collect personal information about you:
a) if you register an account (“Account”), including by creating a username and password, on the Site;
b) through your access and use of the Site; and/or
c) if you send us an email / message or otherwise interact with us including during conversations between you and our representatives.
3.2 We may also collect personal information from third-parties including:
a) agents, contractors and business partners; and/or
b) third-party companies, like Facebook, who share your information with us in order to make your online experience more seamless.
3.3 We use a range of social media channels (“Social Media”) to distribute news, announcements, promotions and to address community enquiries. If you submit or post comments, images, tweets, recordings or other personal content for public display on Social Media, that information may be available for anyone in the world to read, view or comment on. We are not responsible to you for the information handling practices of Social Media.
- HOW WE USE YOUR PERSONAL INFORMATION
4.1 We may use your personal information for the following purposes:
a) to set up and administer your Account;
b) to provide the Site and our services to you;
c) to provide you with news, information or advice about our existing and new services;
d) to communicate with you including by email, mail or telephone;
e) to manage and enhance the Site and our services;
f) to personalise and customise your experience;
g) to provide you with access to protected areas of the Site;
h) to conduct competitions or promotions on our behalf or that of selected third-parties;
i) to verify your identity;
j) for our administrative, marketing (including direct marketing), promotional, planning, product / service development, quality control and research purposes, or those of our contractors or external service providers;
k) to investigate any complaints about you or made by you, or if we have reason to suspect that you are in breach of any of our terms and conditions or that you are or have been otherwise engaged in any unlawful activity;
l) to prevent, detect and fight fraud or other unauthorised activities;
m) to maintain records and comply with our legal obligations;
n) to assist law enforcement personnel including police;
o) as required or permitted by any law (including the Privacy Act); and/or
p) for any other use that you authorise in writing.
- DISCLOSURE OF PERSONAL INFORMATION
We may disclose your personal information to:
5.1 our employees, related bodies corporate, contractors or external service providers, existing or potential agents, business partners or joint venture entities or partners that perform services for us in connection with the Site and in connection with the provision of our services, including third-parties who:
a) fulfil requests by you;
b) provide information technology services such as data storage, website hosting, software and system development, maintenance and support, and information processing, analysis and reporting (e.g. “Google Analytics” and “Facebook Pixel”);
c) assist us in providing delivery of services to you including third-party providers who provide information, data and documentation to us under licence;
d) conduct or promote competitions via the Site;
e) provide marketing services; and/or
f) provide services in the course of investigating a complaint or a security incident;
5.2 specific third-parties authorised by you to receive information held by us;
5.3 the police, any relevant authority or enforcement body, or your internet service provider or network administrator, for example, if we have reason to suspect that you have committed a breach of any of our terms and conditions, or have otherwise been engaged in any unlawful activity, and we reasonably believe that disclosure is necessary;
5.4 to comply with our legal obligations;
5.5 to comply with judicial proceedings or a court order;
5.6 to establish, exercise or defend a legal or equitable claim;
5.7 for the purposes of a confidential alternative dispute resolution; and/or
5.8 as otherwise required or permitted by any law (including the Privacy Act).
- WHAT IF WE CAN’T COLLECT YOUR PERSONAL INFORMATION
6.1 We may not be able to provide you with the services you requested, either to the same standard, or at all;
6.2 We may not be able to provide you with information about products and services that you may want; and/or
6.3 We may be unable to tailor the content of our Site and your preferences and your experience of the Site may not be as enjoyable or useful.
- ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
7.1 You may request access to any personal information we hold about you at any time by contacting us (details at section 9 below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We will not charge for simply making a request and will not charge for making any corrections to your personal information. If you make an access request, we will ask you to verify your identity. There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others, or if it would result in a breach of confidentiality. If that happens, we will give you reasons for any refusal.
7.2 If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may ask us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.
7.3 Account holders will generally be able to access and update their details online. We request that you keep your information as current as possible so that we may continue to improve our service to you.
- DELETION OF PERSONAL INFORMATION
8.1 We keep your personal information only as long as we need it for legitimate purposes (as laid out in section 4 above) and as permitted by applicable law.
8.2 Even though our systems are designed to carry out information deletion processes according to the guidelines in paragraphs 8.1 above, we cannot promise that all information will be deleted within a specific timeframe due to technical constraints.
- HOW CAN YOU COMPLAIN ABOUT A BREACH OF PRIVACY?
Attention: Communications Manager
Email: [email protected]
Phone: 08 9374 3333
Postal address: Level 2, 161 Great Eastern Highway, Belmont, Western Australia 6104
9.2 We have a formal procedure for investigating and dealing with privacy breaches. Once the Communications Manager receives a complaint in writing the Communications Manager will commence an investigation. The investigation will endeavour to determine whether there has been a breach, the nature of the breach and how it occurred. We may contact you during the process to seek any further clarification if necessary. If a breach is found, the Communications Manager will escalate the matter to the Chief Executive Officer (CEO) so that the process can be rectified to prevent any further breaches from taking place. We will also contact you to inform you of the outcome of the investigation. We will endeavour to resolve all investigations within a reasonable time.
- CHILDREN’S PRIVACY
You must not provide personal information to us about a child or another person unless you are authorised to do so by law. If you are under 18 years of age and you provide us with your personal information, your parent or legal guardian must approve, on your behalf, the provision of your personal information to us.
11.1 In some cases, we may collect personal information using cookies. When you access the Site, we may send a ‘cookie’ (a small summary file containing a unique ID number) to your computer or device. This enables us to recognise your computer or device and greet you each time you use the Site, without asking you to register or login. It also helps us keep track of the products or services you view, so that we can send you news about those products or services.
11.4 If you do not wish to receive cookies, you should set your browser so that your computer or device does not accept them.
11.5 We may collect information from you in response to a survey. We generally use this information to get your feedback, report statistics, analyse trends, administer our services, diagnose problems and improve the quality of the Site.
11.6 If you do not want us to collect information provided by you during the course of a survey, then refrain from completing the survey.
- OFFERS AND PROMOTIONAL MESSAGES
12.1 We may use your email address or mobile phone number to send you updates and communications about our services or other messages, such as newsletters, text messages, changes to features of the Site, or special offers.
12.2 You will be given the opportunity, in any promotional email or text message that we send to you, to opt-out of receiving such messages in the future.
- SECURITY – HOW WE STORE AND PROTECT YOUR INFORMATION
13.1 We will take reasonable steps to protect the personal information that we hold from misuse, loss, or unauthorised access, including by means of firewalls, password access and secure servers.
13.2 If you suspect any misuse or loss of, or unauthorised access to, your personal information, please let us know immediately.
13.3 In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
The Site may contain links to other websites operated by third-parties. We make no representations or warranties in relation to the privacy practices of any third-party website and we are not responsible for the privacy policies or the content of any third-party website. Third-party websites are responsible for informing you about their own privacy practices.
- THE SALE OR TRANSFER OF OUR BUSINESS
15.1 If the business of ReWild Perth is sold or disposed of, whether by merger, sale of assets, change of ownership of operating entity or otherwise, or in the event of an insolvency, bankruptcy or receivership, the personal information of our customers may be one item dealt with in connection with that transaction.
15.2 Information about our customers may also need to be disclosed in connection with a commercial transaction where we or any of our businesses are seeking finance or investment, support or funding. Where practicable we will seek to anonymise this information.